Items may be returned within 30 days of receipt for a full refund. They must be returned at the customer's expense in their original packaging and meet the following conditions:

Product must be unopened and unused. Bike Brightz, Ltd. cannot refund money for products once the package is opened.

Product must be returned in its original packaging.

A Return Authorization must be requested from Bike Brightz, Ltd. within 30 days of delivery of the product.

Once an RA has been received, products must be returned within 14 days.

All sales are final. Original shipping and handling charges are non-refundable. The Customer is responsible for return shipping and handling charges on all returned items.

All returns must obtain a prior RMA Number (Returned Merchandise Authorization) from bikebrightz.com. All returned products require a Return Authorization number. Returns received without this number will not be credited. To receive full credit, items must be shipped within 14 days from the day the RA Number and shipping information were provided by Bike Brightz, Ltd. To obtain an RMA Number, please email us at : sales@bikebrightz.com. Enter the Subject Line as "RMA REQUEST". Please include your order number, name and the item number you are returning.

Return Shipping

Unless Bike Brightz made an error, return freight is the customer's responsibility. We will be happy to help you determine which shipping method to use once you have requested your RA number. We highly recommend insuring the items for their retail value to protect against shipping damage.

Please be sure to carefully follow all return-shipping instructions that are included with your Return Authorization number. If an item is returned to the wrong address, Bike Brightz reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location.

Canceled Orders

Orders canceled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address.

Refused Shipments

If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.

Credits

Once your return is received, Bike Brightz will issue a credit to the credit card used for the purchase. Please allow up to 3 weeks for your credit to be issued.

Defective Merchandise

All Bike Brightz sold at bikebrightz.com are factory new and they are covered by the Manufacturer's 30 day limited replacement warranty. Bike Brightz, Ltd stands behind the quality and condition of all merchandise sold and if your item is defective, please call us at 419-517-0049 or email us at sales@bikebrightz.com. We will arrange for the item to be repaired or replaced promptly.

Damaged Merchandise

In the event that your merchandise arrives to you in physically damaged condition due to transit damage, please call Customer Service at 419-517-0049 or email us at sales@bikebrightz.com. You must make claims for damage within 3 days of delivery. After this allotted time, we cannot accept responsibility for the claim. We will contact the delivery carrier (UPS or USPS(Parcel Post)) on your behalf and have the merchandise picked up and inspected. Merchandise must be returned in the original shipping carton. Upon receipt of damaged merchandise to our warehouse, a replacement unit of the same model will be shipped to you.